Our Policies Come with an Agent®
Privacy Policy
ABOUT OUR PRIVACY POLICY
River Valley Insurance (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and in the course of our business as an insurance agency in the State of Indiana.
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This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable federal and Indiana laws, including insurance and data privacy regulations.
INFORMATION WE COLLECT
We may collect the following types of information:
Personal Information
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Name
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Address
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Email address
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Phone number
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Date of birth
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Driver’s license number (when necessary for quotes/policies)
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Social Security number (only when required for underwriting or policy issuance)
Insurance-Related Information
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Coverage history
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Claims history
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Vehicle or property details
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Financial and risk-related information
Technical Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited and time spent
HOW WE USE YOUR INFORMATION
We use your information to:
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Provide insurance quotes and policies
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Process applications and claims
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Communicate with you about your coverage
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Improve our website and services
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Comply with legal and regulatory requirements
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Prevent fraud and ensure security
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
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We may share your information with:
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Insurance carriers for underwriting and policy issuance
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Service providers (e.g., CRM systems, email platforms)
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Regulatory agencies as required by law
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Legal or compliance authorities when necessary
All third parties are required to safeguard your information.
DATA SECURITY
We implement appropriate administrative, technical, and physical safeguards to protect your personal information, including:
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Secure data storage
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Encrypted transmissions where applicable
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Restricted access to sensitive data
While we take reasonable precautions, no system can guarantee absolute security.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
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Enhance user experience
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Analyze website traffic
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Improve functionality
You can adjust your browser settings to refuse cookies if you prefer.
YOUR PRIVACY RIGHTS (INDIANA RESIDENTS)
As an Indiana resident, you have the right to:
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Request access to your personal information
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Request corrections to inaccurate data
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Request deletion of your information, subject to legal and contractual obligations
To exercise these rights, contact us using the information below.
RETENTION OF INFORMATION
We retain personal information for as long as necessary to:
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Fulfill business and insurance obligations
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Comply with legal and regulatory requirements
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Resolve disputes and enforce agreements
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. If you have questions about this Privacy Policy or how your information is handled, please contact us.